AI agents that serve your customers and get the work done in your systems.
We build voice and WhatsApp agents connected to your CRM, billing and internal tools. They answer, look things up, log everything, and hand the case to your team when it matters.
45-minute discovery call, free of charge.
Laura M.
Hi, my order was supposed to arrive today and it still hasn't shown up
What CORI does in your systems
- Identifies the customer by phone number11:48:07 PM
Laura M., 3 orders this year
- Finds the order in your ERP11:48:09 PM
Order 10482, shipped on Tuesday
- Checks the carrier's tracking11:48:11 PM
At the local hub, delivery tomorrow
- Logs the case and alerts logistics11:48:14 PM
Case 2291, assigned to logistics
CORI agent
Hi Laura. Order 10482 is at our local hub and will be delivered tomorrow before noon. I've flagged it with our logistics team and I'll message you as soon as it's out for delivery.
Resolved in 8 seconds, with no one on shift.
Where the time goes in a business that grew
Last night's messages get answered at 10 a.m.
By then, the customer has already written to your competitor.
Someone copies data from WhatsApp into your system, every single day.
Hours that don't move the business, and errors that end up on the invoice.
The same five questions take up half of your team's day.
Do you have availability? How much do I owe? Has my order shipped?
What we automate
Five kinds of work, one principle: the agent doesn't just talk. It acts in your systems and keeps a record of everything.
WhatsApp agents
They reply in seconds at any hour, understand voice notes and photos, check your real data and finish the task: an appointment, an order or a payment. When a case needs it, they hand the conversation to a person with a summary ready.
Example: Dental clinic
A patient writes: “Do you have a cleaning appointment this week?”
- Checks the dentists' calendars
- Offers three available time slots
- Confirms the appointment and adds it to the patient's record
Automatic reminder 24 hours before. Fewer no-shows.
Illustrative example. A typical scenario, not a specific client.
A voice agent on a service company's support line
The starting point
A support line that gets the same calls every day: appointment changes, account balances, service status. After hours nobody answers, and at peak times the wait drives customers away.
What we build
A voice agent on that line, connected to the CRM, billing and the scheduling system. It identifies the caller, checks their account in real time, and resolves or books without human intervention.
How operations change
The line answers 24/7. Every call is transcribed and summarized, and the team only receives the cases that need a person.
Flow: an incoming call reaches the CORI voice agent, which checks the CRM, billing and scheduling systems, and ends in one of three outcomes: resolved during the call, appointment booked, or transferred to a person with a summary.
How we work
A first workflow in production in 3 to 6 weeks. We start small, measure, and build on what works.
Step 1: Discovery
45 minutes, free
We review how your customer service or operation works today and where the time goes. You leave with a map of the process and a concrete proposal.
Step 2: Design
1 week
We define what the agent does, what it doesn't, which systems it touches and when it hands off to a person. You approve it before we build.
Step 3: Build
2 to 4 weeks
We build, connect and test with real cases from your business. We roll out in stages: one channel or one time slot first.
Step 4: Operate
Month to month
We review conversations, measure results and adjust. You see on a dashboard what the agent resolved and what it escalated.
Works with the tools you already use
No need to switch systems. If it has an API, we connect it. If it doesn't, we find another way.
Channels
- WhatsApp Business API
- Twilio
- SIP telephony
Customers & sales
- HubSpot
- Salesforce
- Zoho CRM
- Odoo
Finance
- QuickBooks
- Stripe
- Siigo
- Alegra
Operations
- Google Workspace
- Microsoft 365
- Calendly
- Zendesk
What people ask us before getting started
What happens when the agent doesn't know the answer?
It hands the conversation to someone on your team with a summary of what was discussed, so the customer never has to repeat themselves. We define those limits together during the design stage.
Will the agent replace my team?
It takes the repetitive volume so your team can spend its time on the cases that need judgment: complex sales, upset customers, exceptions.
What happens to my customers' data?
Your data stays in your systems. The agent only accesses what it needs for each task, we sign a confidentiality agreement, and we follow applicable data protection law, including Colombia's Law 1581 of 2012.
How much does it cost?
There's a one-time implementation fee per project and a monthly fee that covers operation, monitoring and adjustments. It depends on volume and on how many systems we connect. At the end of the discovery call you get a concrete number.
How long until it's up and running?
A first workflow is usually in production 3 to 6 weeks after discovery. We start with one channel or one process and expand when the results justify it.
Do I have to change my software?
No. We work on top of the tools you already use. If one of them can't be integrated, we tell you during discovery, before you invest.
Tell us which process takes up most of your time
In the discovery call we review that process and tell you what can be automated, what it costs and how long it takes. If it isn't worth automating, we'll tell you that too.
Prefer email?devjortega@gmail.com